Hanwell Zoo CREW Holiday Club Policies

Admissions Policy

The CREW Zoo Holiday club will be open to children aged from 7 to 12 years old. Children will be welcomed from all social, cultural and religious backgrounds. Admission of children with additional needs will need to be assessed on an individual basis after consultation with the parents and staff to ensure that all needs can be met within staff ratios. Children will be admitted providing the Manager and the CREW and Hanwell Zoo staff are confident that the Club can meet their needs without jeopardizing the service in accordance with the Disability Discrimination Act. A child requiring further support may be admitted if a parent/carer can provide a Key Worker to work with the team and provide appropriate care whilst the child attends the holiday Club. Every effort will be made to accommodate children with additional needs.

Bookings

Booking on to the club can be done online at CREW Zoo Holiday Club

CREW Zoo Holiday Club aim to respond to all requests within 1 working day, but please be patient if it takes a little longer. Admission to CREW Zoo Holiday Club will typically be on a first-come, first-served basis.

Cancellation & Refunds:

  • We require at least 14 full days notice of cancellation before the day your child is due to attend to issue a full refund.
  • We require at least 7 to 13 full days notice of cancellation before the day your child is due to attend to issue a 50% refund.
  • If you cancel your sessions without giving at least 7 full days notice before the day your child is due to attend, you will not receive any refund.
  • Any booked weeks which are not attended are still charged.
  • All bookings must be made prior to arriving onsite. If you arrive at a site and have not booked your child will not be accepted until a booking is made.
  • It is the parents’ responsibility to let the school know of any late cancellations.

Special Offers and Discount codes

  • Discount vouchers or offers can only be used for the purpose stated.
  • Sibling discount is only valid when siblings are booked into the same sessions under the same booking reference.
  • Only one offer or discount code can be used per booking.
  • Each voucher code can only be used once per customer.
  • Offers and discounts may be withdrawn at any time.

Payments and Overdue Balances

  • Having an overdue balance may lead to the termination of your child’s place within the club.
  • CREW  will pass any unrecovered fees to an external debt collection agency. Any fees associated with the debt collection will be passed on to the debtor.